Effective Date: January 1, 2026

Welcome to the Vero Maintenance website (the "Site"). These Terms and Conditions ("Terms") govern your access to and use of the Site and any services, content, or information provided by Vero Maintenance ("Vero," "we," "us," or "our"). By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Vero Maintenance
Vero Maintenance provides property maintenance, repair, emergency services, inspections, preventive maintenance programs, and capital improvement support for residential and commercial properties. Information on this Site is provided for general informational and marketing purposes and does not constitute a binding service agreement unless expressly stated in writing.

2. Eligibility and Use of the Site
You must be at least 18 years old to use this Site. By using the Site, you represent that you are legally capable of entering into binding agreements.
You agree to use the Site only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations

• Infringe upon the rights of others

• Interfere with the operation or security of the Site

• Attempt to gain unauthorized access to systems, data, or accounts
   

3. No Professional or Emergency Advice
Content on this Site is provided for general informational purposes only and should not be relied upon as professional, technical, legal, or safety advice.
Emergency Services: Requests submitted through the Site may not be monitored in real time. In the event of an emergency (including but not limited to fire, gas leaks, flooding, or life-safety issues), you should immediately contact emergency services or your property manager.

4. Service Requests and Estimates
Submitting a service request through the Site does not guarantee service availability, response time, or pricing. All services are subject to:

• Availability of personnel and materials

• Property access and site conditions

• Final approval by Vero Maintenance or the applicable property manager

Any estimates provided are non-binding and may change based on inspection, scope adjustments, or unforeseen conditions.

5. Payments and Billing
Payment terms for services are governed by separate service agreements, work orders, proposals, or invoices. The Site itself does not process payments unless expressly stated.
Failure to remit payment according to agreed terms may result in service suspension, collection actions, or additional fees as permitted by law.

6. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, icons, images, videos, software, and design elements, is the property of Vero Maintenance or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works of, or publicly display any content without prior written consent from Vero Maintenance.

7. User Submissions
If you submit information through the Site (including forms, inquiries, photos, or documents), you:

• Represent that the information is accurate and lawful

• Grant Vero Maintenance a non-exclusive, royalty-free right to use the submission for business, operational, and service-related purposes

• Acknowledge that submissions are not confidential unless otherwise agreed in writing
   

8. Third-Party Links and Services
The Site may contain links to third-party websites or services. Vero Maintenance does not control and is not responsible for the content, policies, or practices of any third-party sites. Accessing third-party sites is at your own risk.

9. Disclaimer of Warranties
THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VERO MAINTENANCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability for any claim related to the Site shall not exceed the amount, if any, paid by you to Vero Maintenance for services directly giving rise to the claim.

11. Indemnification
You agree to indemnify, defend, and hold harmless Vero Maintenance, its officers, employees, contractors, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of:

• Your use of the Site

• Your violation of these Terms

• Your violation of any applicable law or third-party rights
   

12. Privacy
Your use of the Site is also subject to our Privacy Policy, which describes how we collect, use, and protect personal information. [Link to Privacy Policy]

13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the state in which Vero Maintenance is headquartered, without regard to conflict-of-law principles.
Any legal action arising out of or relating to these Terms or the Site shall be brought exclusively in the state or federal courts located in that jurisdiction.

14. Changes to These Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the Site after changes constitutes acceptance of the updated Terms.

15. Termination
We may suspend or terminate access to the Site at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to our interests or other users.

16. Contact Information
If you have questions about these Terms and Conditions, please contact:
Vero Maintenance
1428 U St NW 2nd Floor Washington, DC 20009
support@veromaintenance.com
888-321-8367