Privacy Policy

Effective Date: January 1, 2026

Vero Maintenance ("Vero," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the "Site") or interact with our services.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

a. Personal Information

Information you voluntarily provide to us, such as:

Name
Email address
Phone number
Property or business name
Mailing address
Service request details
Photos, documents, or other materials you submit

b. Automatically Collected Information

When you access the Site, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Pages viewed and time spent on the Site
Referring URLs

This information helps us understand how visitors use the Site and improve functionality and performance.

c. Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to enhance user experience, analyze trends, and administer the Site. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and service requests
Schedule, coordinate, and manage maintenance services
Communicate with you regarding services, updates, or operational matters
Improve our website, services, and customer experience
Maintain internal records and documentation
Comply with legal, regulatory, or contractual obligations
Protect against fraud, misuse, or security risks

3. How We Share Your Information

We do not sell your personal information. We may share information only as necessary, including:

Service Providers & Contractors: With vendors, technicians, or subcontractors solely for the purpose of fulfilling services
Property Managers or Associations: When services are requested or authorized through a property management company or HOA
Legal & Compliance: To comply with legal obligations, court orders, or government requests
Business Operations: In connection with a merger, acquisition, or sale of assets

All third parties are expected to use information only as necessary to perform their obligations and in accordance with applicable privacy laws.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

Request access to the information we hold about you
Request correction or deletion of your information
Object to or restrict certain processing activities

To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling requests.

7. Children’s Privacy

The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Vero Maintenance
1428 U St NW 2nd Floor Washington, DC 20009
support@veromaintenance.com
888-321-8367